Revised: 14 February 2019

Information for Industry

Credit Card Payments

Medsafe accepts on-line payment by Visa or MasterCard credit cards.  

Note: All credit card payments attract a convenience fee of 2% per transaction. This convenience fee equates to the bank fee Medsafe is charged for processing credit card transactions. As such if a processed payment is to be reversed or refunded, the convenience fee portion of the payment is non-refundable.

You are able to pay by Electronic Funds Transfer or by cheque, which do not attract a convenience fee charge. Details on how to make a payment by these methods is listed on the invoice remittance advice.

You should check with your card issuer for details about other fees or charges that may also apply, as this credit card transaction is carried out in terms of the arrangement between you and your card issuer.

Payments are in New Zealand dollars. If payment is made using a credit card issued outside New Zealand, any currency conversion will be done according to the terms and conditions of the card - there may be currency conversion fees charged by your card issuer.

Payments received up to 22:30 hours New Zealand time will be applied on the next business day (the current time in New Zealand is hours). For assistance please email askmedsafe@health.govt.nz.

Credits or refunds will not be processed through this facility. Medsafe will arrange for an electronic funds transfer when these instances occur.; Contact Medsafe on the above number in regard to these instances.

From the invoice remittance advice you will require the customer number, Medsafe invoice number, and invoice total to complete the payment transaction.

Clicking the Proceed button below will take you to the website of our payment service provider, where your transaction will be processed.