Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 29777 |
| Brand Name: | Mobile Digital X Ray System |
| Model: | MobileDiagnost wDR 2.2 - model number 712006 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems DMC GmbH |
| Brand Name: | Mobile Digital X Ray System |
| Model: | MobileDiagnost wDR with Windows 10 Upgrade. Model Number: 712002 |
| Affected: | |
| Software version: | 2.2 |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems DMC GmbH |
| Issue: | The manufacturer has become aware of an anomaly with the Philips Mobile Diagnost wDR 2.2 that if a single fault condition such as earth/ground connection failure occurs while taking an exposure with a Mobile Diagnost wDR 2.2 connected to mains power, the leakage current (touch current) will exceed the 500 µA permitted under standard AS/NZ 3551 2012 Appendix B - Electrical Safety Testing (SECTION B10). However, the MobileDiagnost wDR 2.2 meets the touch current limit of 2000µA according to international safety standard IEC 60601-1 along with its particular and collateral standard requirements. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 1/3/2023 |
