Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 29727 |
| Brand Name: | Suzhou DXR MDR Systems |
| Model: | Philips DigitalDiagnost C50 1.1 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Healthcare (Suzhou) Co Ltd |
| Brand Name: | DuraDiagnost, DigitalDiagnost C50 |
| Model: | Philips DigitalDiagnost C50 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Healthcare (Suzhou) Co Ltd |
| Issue: | The manufacturer has become aware of an anomaly with our Philips DigitalDiagnost C50 when following a system restart where the Table Height 2 (TH2) is the default setting and then switched to Wallstand VS2, operators will see an incorrect orientation of image on the first examination due to an issue in the firmware of the Wallstand VS2 board. The system will rotate the amplimat field selection by 90 degrees. The anatomic position markers become malpositioned and could potentially be associated with the opposite side of the anatomy. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 22/7/2022 |
