Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 28523 |
| Brand Name: | Thermometer, infrared, ear |
| Model: | |
| Affected: | software (v.2.1.0 and above) manufactured from: 01-July-2016 thru 01-Jul-2021 with serial numbers: 116280503226 thru 121250000503 |
| Software version: | |
| Recalling Organisation: | Ebos Group Ltd 108 Wrights Road Addington Christchurch |
| Contact Information: | 0800 18 17 16 |
| Manufacturer: | Welch Allyn Inc |
| Issue: | The manufacturer has identified that a software fault exists on the ELI 280 software which may lead to one of the following transmission errors: 1. A specific sequence of operator inputs can lead to the transmission of a different ECG record than the record intended to be transmitted into an Electronic Medical Record (EMR) system. 2. A specific sequence of operator inputs could cause patient exam demographics to be incorrectly attached to the waveform of another patient and be printed or transmitted into an EMR system. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 29/10/2021 |
