Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 26471 |
| Brand Name: | BenchMark ULTRA |
| Model: | |
| Affected: | All instuments |
| Software version: | |
| Recalling Organisation: | Roche Diagnostics (NZ) Ltd 15 Rakino Way Mt Wellington AUCKLAND 1644 |
| Contact Information: | 0800 363 622 |
| Manufacturer: | Roche Diagnostics GmbH |
| Issue: | The manufacturer has received complaints regarding fluid leaks within some BenchMark ULTRA instruments that created an electrical short inside the power socket, which over time generated heat, smoke, and eventually burning and melting of the electrical cord connector and socket. |
| Recall action type: | Correction |
| Recall action: | Product to be modified |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 26/8/2020 |
