Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 25868 |
| Brand Name: | Ingenia Series |
| Model: | Philips Ingenia CX 1.5T, Ingenia CX 3.0T Ingenia 1.5T, Ingenia 3.0T, Ingenia Ambition, Ingenia Elition, Achieva dStream 1.5T, Achieva dStream 3.0T MR systems |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Issue: | The manufacturer has become aware of an anomaly with the Philips Ingenia, Ingenia Ambition, Ingenia Elition, Achieva dStream MR systems. The issue is caused by a part of the cast iron scissor (within the patient support) that touches a cable clamp and forces it downwards. When this cable clamp moves downwards the bar containing the end switches also moves down, resulting that the end switches are in the wrong position. Consequently, the upper position of the patient support cannot be reached anymore. This can be prevented by moving the cable clamp (within the patient support), that holds the bar with the end switches, 2 cm downwards. This must be done by a qualified Philips engineer. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 26/3/2020 |
