Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 25210 |
| Brand Name: | Emotion 16 |
| Model: | SOMATOM go.Top with software syngo CT VA20A_SP2 and with active "Guide&GO" license |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Siemens Healthcare (NZ) Ltd Millennium Centre, Part Level 2, Building A 600 Great South Road Ellerslie AUCKLAND 1051 |
| Contact Information: | 0800 310 300 |
| Manufacturer: | Siemens Shanghai Medical Equipment Ltd |
| Issue: | The manufacturer has identified that when adjusting the slice thickness for the i-Sequence to a 3x3 mm colimation in any Guide&GO intervention protocol, the dose (CTDIvoland DLP) is incorrectly calculated as 0. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 11/10/2019 |
