Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 24226 |
| Brand Name: | Battery Charger |
| Model: | the Medtronic Model 37751 Recharger, included in: Model 37651 Charging System, Deep Brain Stimulation (DBS), Model 37754 and Model 97754 Charging Systems Spinal Cord Stimulation (SCS) |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Medtronic New Zealand Limited Unit 16 Mezzanine Level 5 Gloucester Park Road Onehunga AUCKLAND |
| Contact Information: | 0800 377 807 |
| Manufacturer: | Medtronic Inc |
| Issue: | Phase I In 2016, the manufacturer identified an increased number of complaints from customers involving reports of Rechargers in an unresponsive error state. When this error state occurs, the Recharger is unable to recharge the neurostimulator until the Recharger is reset. In November 2018, the complaint rate related to the INSR becoming unresponsive since implementation of Phase I of FA17-08 was evaluated. Phase II In October 2018, the design change to resolve the beeping and unresponsive issue was implemented at manufacturing. Rechargers manufactured with the design change will not exhibit the unresponsive issue and can be identified by a serial number where the serial number begins with a 5 e.g. NKU5 or NKA5. A communication will be sent to all customer accounts explaining the design change and how to differentiate product with the design change from product manufactured prior to the change. |
| Recall action type: | Correction |
| Recall action: | |
| Level of recall: | |
| Date Commenced: | 26/2/2019 |
