Database updated: 27 October 2026

Safety Information

Medsafe Online Recall Database

Detail of Recall

Type of Product:Device
Medsafe Reference:23315
Brand Name:Muse_Halo2_Z-Series (BTE)
Model:Model - EM2108
Affected:
Software version:
Recalling Organisation:Starkey Laboratories New Zealand
Unit 1, 710 Great South Road
Penrose
Auckland 1061
Contact Information:
Manufacturer:Starkey Laboratories Inc
Issue:It has recently been reported that an unattended child aged 7 months has required treatment to remove an earmould from the larynx. To ensure the safeguarding of the products the manufacturer has taken new steps to further improve the safety of the earmoulds for young children and have implemented a successful method of securing a tube into a Silicone earmould with a bonding glue to prevent the detachment of the earmould.
Recall action type:Correction
Recall action:Product to be modified
Level of recall:Healthcare Professional
Date Commenced:11/7/2018
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