Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 21425 |
| Brand Name: | Sysmex XN-550 analyser |
| Model: | |
| Affected: | Sysmex XN-550 |
| Software version: | |
| Recalling Organisation: | Roche Diagnostics (NZ) Ltd 15 Rakino Way Mt Wellington AUCKLAND 1644 |
| Contact Information: | 0800 363 622 |
| Manufacturer: | Sysmex Corporation |
| Issue: | The manufacturer has become aware that potentially inaccurate results could occur from improper mixing of a sample on the Sysmex XN-550 Automated Haematology Analyser when both of the following conditions occur: 1. The sample tube setup is for RBT micro collection tube or SARSTEDT sample tube 2. The XN-550 analyser is connected to a host computer and a host communication error occurs during a sampler run. |
| Recall action type: | Correction |
| Recall action: | Instructions for use to be updated |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 15/5/2017 |
