Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 21240 |
| Brand Name: | Philips External Defibrillator (AED) |
| Model: | |
| Affected: | HeartStart MRx Monitor/Defibrillator model numbers M3535A, M3536A, and military bundles. |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Issue: | The manufacturer has become aware of a potential problem with the Philips HeartStart MRx Monitor/Defibrillator on rare occasions, may exhibit abnormal behaviour when operating using a single battery as the sole source of power |
| Recall action type: | Correction |
| Recall action: | Manufacturer to issue advice regarding use |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 21/3/2017 |
