Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 21124 |
| Brand Name: | Brightview XCT |
| Model: | |
| Affected: | Software Issues:2.5.1, 2.5.2, 2.5.3, 2.5.4 and 2.5.5 |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Issue: | The manufacturer has become aware of a potential problem with BrightView XCT, with software Issues in 2.5.5 and earlier. Issue 1 - Motion Controller emit the warning message Occasionally, the system may stop and you may receive a "XCT scan did not complete successfully". Issue 2 - Door interlock switch with X Ray perform System was unable to perform an X-Ray scan, after the system displays a "XCT Door Interlock Error. Issue 3 - Detector contacts head holder when performing Patient Unload When performing a PreProgrammed Motion (PPM) to unload the patient, the detector will contact the head holder under the following circumstances: - Head holder installed - Rel-180 detector orientation - Gantry Rotate angle between 45° and 55° Issue 4 - JETStream Freezes during Gated Planar scan When acquiring a Gated Planar scan (MUGA - Multi Gated Acquisition) on a patient with an irregular heartbeat, you may encounter a situation where the acquisition station locks at 100% complete |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 21/2/2017 |
