Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 20952 |
| Brand Name: | Siemens Artis Q, Q.zen, zeego, zee systems |
| Model: | |
| Affected: | In Artis systems with A100Plus or A100G generators |
| Software version: | |
| Recalling Organisation: | Siemens Healthcare (NZ) Ltd Millennium Centre, Part Level 2, Building A 600 Great South Road Ellerslie AUCKLAND 1051 |
| Contact Information: | 0800 310 300 |
| Manufacturer: | Siemens Healthcare GmbH |
| Issue: | This corrective action addresses 2 possible, mutually independent causes of a system defect. In Artis systems with A100Plus or A100G generators, an attempt to resume operation following detection of a fault (such as a short circuit in the X-ray tube) can result in the failure of a module in the high-voltage generator. For biplane systems delivered with software version VD11B since April of this year, software problems in conjunction with the graphics card may in rare cases result in the loss of image display in the examination room |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 16/12/2016 |
