Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 20860 |
| Brand Name: | Philips- Brilliance 64 and Ingenuity CT |
| Model: | |
| Affected: | Brilliance 64, Ingenuity Core, Ingenuity Core 128, Ingenuity CT |
| Software version: | software version 4.1.6.XX030 or 4.1.6.XX032 |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Issue: | A complaint was received indicating that the non-gated bolus tracking clinical scan failed to initialize with the system displaying the error message: A problem has occurred; please retry. If the problem persists contact service. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 23/11/2016 |
