Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 19990 |
| Brand Name: | Medtronic CareLink Monitor |
| Model: | 2490C |
| Affected: | |
| Software version: | version MR7 |
| Recalling Organisation: | Medtronic New Zealand Limited Unit 16 Mezzanine Level 5 Gloucester Park Road Onehunga AUCKLAND |
| Contact Information: | 0800 377 807 |
| Manufacturer: | Medtronic Inc |
| Issue: | Medtronic has determined that a recent software update was distributed with incorrect telephone number information used by the home monitor to contact the CareLink Network. Monitors that have received this update may no longer be able to connect to the CareLink Network as a result of this error. This inability to connect will prevent the monitor from transmitting implanted device data, including CareAlerts, to the clinic and from receiving future software updates. This issue does not impact home monitors currently using a cellular or internet accessory (e.g. WireX) to connect to the CareLink Network. |
| Recall action type: | Correction |
| Recall action: | Manufacturer to issue advice regarding use |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 8/4/2016 |
