Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 19961 |
| Brand Name: | Siemens Dimension Vista 500 |
| Model: | |
| Affected: | |
| Software version: | v.3.6.1 or v.3.6.2 |
| Recalling Organisation: | Siemens Healthcare (NZ) Ltd Millennium Centre, Part Level 2, Building A 600 Great South Road Ellerslie AUCKLAND 1051 |
| Contact Information: | 0800 310 300 |
| Manufacturer: | Siemens Healthcare (NZ) Ltd |
| Issue: | Siemens Healthcare Diagnostics has received customer complaints of discrepant patient results on Dimension Vista Intelligent Lab Systems. Siemens Healthcare Diagnostics has confirmed a software defect which, in a very specific set of circumstances, results in the Dimension Vista System omitting an aliquot probe rinse between sample aspirations when processing tubes in Sample Racks that are front loaded on the Dimension Vista System. Omission of the aliquot probe rinse may result in carryover of residual sample estimated up to 10% when the sample is dispensed into the aliquot well. Carryover of residual sample from the outside of the aliquot probe into the sample tube is estimated at less than 0.1%. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 29/3/2016 |
