Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 18554 |
| Brand Name: | Siemens Dimension Vista 500 and Dimension Vista 1500 analysers |
| Model: | SMN: 10488224 & 10444802 |
| Affected: | |
| Software version: | 3.6.1, 3.6.1_MU3p, and 3.6.1SP1 |
| Recalling Organisation: | Siemens Healthcare (NZ) Ltd Millennium Centre, Part Level 2, Building A 600 Great South Road Ellerslie AUCKLAND 1051 |
| Contact Information: | 0800 310 300 |
| Manufacturer: | Siemens Healthcare Diagnostics (UK) Ltd |
| Issue: | Siemens has identified 2 issues when using Dimension Vista analysers with specified software versions. 1/ Samples may stop processing without notification on the Dimension Vista 500 or Dimension Vista 1500. This issue is due to a failure to exchange aliquot plates, causing the lane to become unavailable. 2/ Complaints were received on the Dimension Vista 1500 for a series of unexpected results, some of which were not flagged with errors or results that were flagged with errors. It has been determined that under a rare set of conditions, a timing issue may cause a Reagent Server to temporarily lose synchronization during the automatic removal of reagent cartridges from Reagent Server 2 to Waste A Container. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 21/5/2015 |
