Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 18144 |
| Brand Name: | Philips HeartStart MRx Monitor/Defibrillator |
| Model: | Models: M3535A, M3536A |
| Affected: | Selected serial number ranges |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Brand Name: | Philips HeartStart MRx Monitor/Defibrillator |
| Model: | Models: M3535A, M3536A |
| Affected: | Selected serial number ranges |
| Software version: | |
| Recalling Organisation: | Laerdal (New Zealand) Ltd 79 Apollo Drive Rosedale Auckland 0632 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Issue: | The MRx could reboot once in any operating mode if the following sequence occurs: 1. In Service Mode, the Status Log is cleared 2. Prior to exiting Service Mode, the MRx generates an entry in the Status Log. 3. Service Mode is exited. The MRx is then in a state that could trigger a reboot at an indeterminate time, potentially causing therapy to be interrupted or delayed. The MRx will restart within 8 seconds. Note: If a reboot occurs during clinical use, current device settings and patient record are retained. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 10/3/2015 |
