Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 17514 |
| Brand Name: | Philips Ingenuity CT, Ingenuity Core and Ingenuity Core 128 |
| Model: | |
| Affected: | |
| Software version: | 4.0.0/ 4.0.1 |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Issue: | This Field Safety Notice to inform customers that software was upgraded from version 3.x to version 4.0.0 / 4.0.1, the protocol conversion can result in incorrect scan parameters, which in turn can result in delayed images, when using the CCT option. Report that first image was marked as "last shot" rather than the actual "last shot" acquired. After the clinician pressed the pedal for first exposure, images were displayed as the "last shot". Subsequent pedal presses did not result in immediate image reconstruction and the first image remained on the screen labeled as the "last shot". Eventually all images appeared. The problem is caused by incorrect slice increment settings in the user set for CCT protocol resulting from the protocol to exam card conversion during the software upgrade from v3.x to v4.0.0 / v4.0.1. |
| Recall action type: | Correction |
| Recall action: | Manufacturer to issue advice regarding use |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 10/10/2014 |
