Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 16780 |
| Brand Name: | Elekta HexaPOD evo RT System, iGUIDE 2.0 |
| Model: | |
| Affected: | |
| Software version: | Versions: 2.0.0 to 2.0.2 |
| Recalling Organisation: | Elekta Pty Limited - New Zealand Branch Suite 302, Geyser Building, 100 Parnell Road Parnell AUCKLAND 1052 |
| Contact Information: | 0273-544-793 |
| Manufacturer: | Medical Intelligence Medizintechnik GmbH |
| Issue: | The iGUIDE key allows you to treat patients without using the HexaPOD evo RT System. When you turn the iGUIDE key to the OFF position: · The EXTERNAL INHIBIT signal is overridden. · The iGUIDE software closes any open fractions and logs off (login appears). In some circumstances, a bug in the iGUIDE software prevents the iGUIDE software from logging off. The iGUIDE software looks like it can be used for positioning, but it is no longer running correctly. Even when you turn the iGUIDE key back to the ON position, it will not set the EXTERNAL INHIBIT signal or alert you if the position has changed (Position Guard is inactive). |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 5/6/2014 |
