Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 16740 |
| Brand Name: | Philips Ingenia, Intera and Achieva MR Systems |
| Model: | Models: Ingenia, Intera, and Achieva |
| Affected: | |
| Software version: | Versions: R5.1.1 and R5.1.2 |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems Nederland BV |
| Issue: | The cross reference lines of transversal images are displayed in an incorrect position on a fused image which has been generated through MobiView post processing. The cross reference lines are correctly displayed on the unfused stations. The problem can occur when the field of view of the clinical scan stations is below (more towards the feet) the light visor position. In such situation an error is made in calculating the position information. This causes incorrect positioning of cross-reference lines on fused sagittal images. The hazard is only expected in spine examinations, when using a whole spine survey, while the cervical spine is skipped for the clinical scan. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 23/5/2014 |
