Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 16288 |
| Brand Name: | Philips HeartStart MRx Monitor/Defib with Q-CPR Meter |
| Model: | Model numbers M3535A and M3536A with Q-CPR™ Meter Option B08 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Brand Name: | Philips Heartstart MRx Monitor/Defib with Q-CPR Meter |
| Model: | Model Numbers: M3535A and M3536A with Q-CPR™ Meter Option B08 |
| Affected: | |
| Software version: | |
| Recalling Organisation: | Laerdal (New Zealand) Ltd 79 Apollo Drive Rosedale Auckland 0632 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Issue: | When the HeartStart MRx is in AED mode, the Q-CPR meter is designed to display the 'Do Not Touch the Patient' icon during the shock advisory analysis period. If the user continues to deliver chest compressions when the shock advisory analysis begins, the 'Do Not Touch the Patient' icon may incorrectly remain on the screen after analysis or shock delivery is complete. When the HeartStart MRx is in Manual Mode, the Q-CPR meter is designed to display the 'Do Not Touch the Patient' icon when the device is charging to the selected energy. If the clinician continues to provide chest compressions while the device is charging, the Q-CPR meter 'Do Not Touch the Patient" icon may incorrectly remain on the screen after shock delivery is complete. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 24/2/2014 |
