Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 15496 |
| Brand Name: | Carestream PACS Client Workstation |
| Model: | Catalogue numbers: 1308519, 1530633, 1467067, 1405794, 8171837 |
| Affected: | Software Versions: 11.3.2.0 / 11.3.2.4 / 11.4 |
| Software version: | |
| Recalling Organisation: | Carestream Health New Zealand Ltd c/- Quigg Partners Level 7, 28 Brandon St Wellington |
| Contact Information: | 021 977 215 |
| Manufacturer: | Carestream Health Inc (HCIS) |
| Issue: | Carestream Health has received one report from overseas where under very specific conditions, some images from multi-slice studies such as CT and MR may not load into the viewer application. An incorrect number of images loaded may potentially lead to an incomplete study report from those images in v11.3.2.X and v11.4 installations in circumstances where usage of multi-slice data is part of the workflow scenarios. This problem occurs infrequently and only when all of the following conditions are met: 1) The version installed is v11.3.2 or v11.3.2.4 or v11.4 2) The exam type is from multi-slice modalities 3) The images are requested to load into a pre-defined hanging protocol where at least one of the hanging protocol groups includes more than 100 images. 4) A timing conflict occurs between 2 processes responsible for the load of images into memory. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 16/10/2013 |
