Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 13725 |
| Brand Name: | Philips Extended Brilliance Workstation (EBW) |
| Model: | |
| Affected: | Versions 4.0.2, 4.5.2 and 4.5.3 SNs: 12314, 13160, 14329, 14674 ,12142 and 13348 |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Issue: | The manufacturer advises that specific versions of EBW software may cause an incorrect display of patient information/annotation and may lead to misinterpretation. Specifically: 1) When translating the Calcium Scoring (CS) results into Chinese, the percentile is not reported accurately. 2) In the Calcium Scoring (CS) protocol, the protocol is switched to Mass Score but the protocol name remains Agatston. 3) Spline measurement values do not update when adding control point (CP) and when changing the length of the line. 4) In the CT Viewer (CTV) PET studies being loaded from remote with Slope different than 1, appear incorrectly in 2D scene and are not displayed with the correct SUV values. 5) Loading PET images in the CT Viewer (CTV) \ Quick Review from remote with Slope different than 1, the images with the different Slope appear incorrectly with wrong SUV values in Perception and in QR |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 29/10/2012 |
