Database updated: 27 October 2026
Safety Information
Medsafe Online Recall Database
Detail of Recall
| Type of Product: | Device |
| Medsafe Reference: | 12808 |
| Brand Name: | Philips HeartStart MRx |
| Model: | M3536A |
| Affected: | Software versions, R.01.00, R.02.00 and R.03.01 |
| Software version: | |
| Recalling Organisation: | Philips New Zealand Commercial Limited Level 3 123 Carlton Gore Road Newmarket AUCKLAND 1023 |
| Contact Information: | 0800 251 400 |
| Manufacturer: | Philips Medical Systems |
| Issue: | The affected devices may experience unexpected power cycling (system reboot) during device power on (startup). Some devices have been observed to experience rebooting cycles for up to five minutes before the MRx stabilizes. If the problem were to occur there is a potential that therapy may be delayed. |
| Recall action type: | Correction |
| Recall action: | Software to be upgraded |
| Level of recall: | Hospital/Pharmacy/Laboratory |
| Date Commenced: | 27/2/2015 |
