Safety Information

Revised: 2 March 2018

How to Report a Problem

If you are experiencing, or think you may be experiencing, an adverse event please seek advice from your healthcare professional as soon as possible.

Medsafe cannot provide health advice to individuals. If you require urgent medical help call 111. For general health information please call Healthline on 0800 611 116.

If you think you have experienced an overdose or poisoning call the Poisons Information Centre on 0800 764 766.

Report an adverse event to a medicine

The collection of adverse events to medicines (including vaccines) is contracted to the Centre for Adverse Reactions Monitoring (CARM) at the University of Otago.

Online

Consumers can submit an online report here

Healthcare professionals can submit an online report here

Prescribers can also submit a report using the online reporting tool available in patient management software.

Prescribers can submit using the online reporting tool available in patient management software.

Paper

Consumers can download a reporting form here (Word Document, 61KB, 1 page) and submit completed forms to CARM via email, fax or mail (NZPhvC, University of Otago Medical School, PO Box 913, Dunedin 9054)

Healthcare professionals can download a reporting from here or complete a Yellow card and submit to CARM via email, fax or mail (NZPhvC, University of Otago Medical School, PO Box 913, Dunedin 9054).

Email

carmnz@otago.ac.nz

Phone

03 479 7247 to speak to a Medical Advisor at CARM.
0800 4Monitor (0800 466 678)
Use the iPhone reporting application

Fax

03 479 7150


More information on reporting medicine adverse events.

Information for consumers on reporting an adverse event to a medicine

More information on reporting manufactured blood products adverse events.

Report a problem with a medical device

Reporting forms and how to report medical device adverse events and quality problems for healthcare professionals, consumers and industry.

Safety and quality problems with devices must be reported to Medsafe.

Post

Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6140.

Email

devices@moh.govt.nz

Fax

04 819 6806

 

Report a medicine defect

How to report problems that may have occurred during manufacture, storage or use to Medsafe.

Post

Compliance Management Branch, Medsafe, PO Box 5013, Wellington 6140.

Email

recalls@moh.govt.nz

Fax

04 819 6806


Report a problem with the Medsafe website

Email

askmedsafe@moh.govt.nz

Make a complaint

Medsafe welcomes feedback from stakeholders to assist us to correct any problems with our operations and improve the quality of our work.

Post

Group Manager, Medsafe, PO Box 5013, Wellington 6140


More information on our complaint process

Report an adverse effect to a psychoactive substance

The Psychoactive Substances Authority has tasked the collection of adverse effects to psychoactive substances to the Centre for Adverse Reactions Monitoring (CARM) at the University of Otago.

More information about reporting an adverse effect to a psychoactive substance